Compare, understand + optimize your destination's performance against DMO peers.

DMO benchmarking

mark is not another data report, it is your answer report.

We have been there.

Sitting at your desk.  In a board meeting.  Talking with your boss.

And the inevitable question comes up…so, how are we doing?

mark is the answer.

mark is a DMO- and CVB-specific benchmarking report that utilizes analytics and metrics directly from other destinations.  Not assumptions or algorithms.

Real numbers.

And real numbers allow mark to provide real answers.  So the next time the success question comes up, you will know the answer.

More about mark:

mark is the new standard for analytic benchmarking in the tourism industry.

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Peer-based Data

mark is unique for one reason: peer-based analysis.

mark accesses data from DMOs and CVBs of all sizes, providing a depth of data and analysis unrivaled in the destination industry.  The idea is simple.  Destinations pool their data, mark runs anonymous reports with your data benchmarked against a group of similar destinations.

By providing a unique perspective of geography, operating budget or competitive set, your data becomes more strategic than ever before.

Dare we say actionable?  Yes, we dare.

beta Partners
Currently, 21 destinations are involved in our beta program, with plans to grow the overall participant base to 200+ DMOs and CVBs.

Our beta partners include:
Tourism Vancouver
Visit Orlando
Travel Oregon
Visit Nashville
Visit California
Greater Boston CVB
Visit Seaside

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Easy to Read

Why spend your afternoon pouring over mountains of Excel spreadsheets or endless (and hard to read) online reports?  At mark, we love data as much as we love good design.

That is why every mark report is not only beautiful, but easy-to-read and easy-to-share.  Heck, we bet even your boss will like looking at mark reports.

mark reports show clear action items…meaning we only tell you what is actually important.  No useless data or charts, ever.  You should be able to look at the report, understand the trends instantly and then get back to marketing your destination.

We love looking at data, but that does not mean you do too.

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Improve Expertise

A primary goal of mark is to make you a smarter destination marketer.

Smarter in your decision making.  Smarter in your conversation with co-workers.  And smarter in your interactions with members and peers.

The basic mark report was designed with this idea in mind.  You need a trusted, independent voice to provide clear, actionable answers, specific to destination marketing questions.  mark fills this role.

But let’s be clear.  mark is not trying to replace your current reporting solution, simply enhance it.  mark adds a new layer of answer analysis…so you can make sense of all that data.

After all, you are the smart one.  We are just the fact checkers.

Consumer Review Detail

Consumer Review Detail

In conjunction with our data partners at Revinate, mark Plus + Premium integrates consumer review data on member businesses.  Allowing you to provide clear guidance and insight to your members.

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In-depth Research

The benchmarking report is only the beginning of mark.

Our true value lies within the in-depth research we provide our mark Premium subscribers.  Research that begins with benchmarking and ends with best practices, whitepapers and case studies.

Information that will not only tell you how your destination is doing, but how you can improve and enhance your marketing efforts.

Our in-depth research is build upon a belief that industry education benefits every destination, DMO and CVB.  We are not competitors, but counterparts.

Whether it is a whitepaper on QR Codes or a webinar on blog creation best practices, the benchmark foundation created by mark supports a wealth of information sharing.

mark Research - QR Codes

 

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Unbiased Opinions

mark is independent.

We are not your agency of record, social firm or SEO company.

And as an independent report mark can provide an unparallelled level of analysis and opinion.  Analysis that does not serve your agency’s goals, hide weak campaigns or sugarcoat the details.

mark provides real, accurate answers.

Who is behind mark?

mark is a project of the Travel 2.0 Consulting Group.  Lead by Principal and Senior Tourism Consultant Troy Thompson, Travel 2.0 has developed a reputation for unbiased, clear and actionable opinions on tourism and technology.

  • Peer-based Data

    Peer-based Data

  • Easy to Read

    Easy to Read

  • Improve Expertise

    Improve Expertise

  • In-depth Research

    In-depth Research

  • Unbiased Opinions

    Unbiased Opinions

subscribe to mark

Prices and plans for all budgets.

Subscribe and set-up mark in less than 5 minutes. Receive a preview report in 5 days.


mark Pricing Header

pricing + plan details +

Budget  /  Subscription

Budget  /  Subscription

Budget  /  Subscription

< $5m  /  $500
< $5m  /  $1,000
< $5m  /  $2,500
> $5m  /  $1,500
> $5m  /  $2,500
> $5m  /  $4,000


What’s Included

What’s Included

What’s Included

Benchmarking Report
Benchmarking Report
Benchmarking Report
Common Peer Comparison
Common Peer Comparison
Common Peer Comparison
Yearly Comp. View
Yearly Comp. View
Yearly Comp. View
Social / Sentiment View
Social / Sentiment View
Social / Sentiment View
Quarterly .PDF Report
Quarterly .PDF Report
Quarterly .PDF Report
Consumer Review View
Consumer Review View
Goal View
Goal View
Individual Report Review
Individual Report Review
Competitive Set View
Budget View
PowerPoint Ready Report
Case Study Access
Webinar Series Access


Pricing is based upon Annual Operating Budget / Yearly Subscription.

Co-op and Agency pricing is available upon request.

using mark

Why use mark?

  • If you need answers, not more data.
  • If you need an independent perspective on your marketing campaigns.
  • If you need competitive benchmarking analysis.
  • If you need to provide clear success metrics to your board, city or state.

 

learn more about our reporting schedule, data security + google analytics +

Quarterly Reports

mark reports are issued quarterly, in an easy-to-read .pdf format and delivered via email.

Next Report:
Q1 / April 15, 2012

Upcoming Reports:
Q2 / July 15, 2012
Q3 / October 15, 2012
Q4 / January 15, 2012

Data Security

mark has been built specifically with data security in mind. Currently, your data is only accessed by a single, independent research professional, employed by mark.

Eventually, that access will be replaced with a direct API. In either case, your data is your data.

Safe and secure.

Period.

Google Analytics

mark utilizes the Google Analytics measurement tool as the base for the benchmarking report, providing a common, uniform and low-cost solution for our destination, DMO and CVB partners.

While we prefer Google Analytics, we can also work with other analytics programs such as WebTrends and Omniture.

Providing Access

Providing Access

Adding Our Google Account

Adding our Google Account profile to your Google Analytics account is a simple process, which can be completed by any Account Administrator in less than 5 minutes.

To add a new user:

  1. Select the account to which you want to add a user.
  2. Click the gear icon at the top right of any page in Analytics.
  3. Click the Users tab.
  4. Click + New User.
  5. Enter the email address ([email protected]) for the user’s Google Account.
  6. Select User Profile.
  7. Click Create User. Our Google Account / Email should now appear in the User List for the specified domain.

To modify an existing user:

Instructions on how to modify an existing user, plus more information on providing account access, can be found in the Google Analytics Help section.

Video Tutorial

Troubleshooting

If you have any trouble adding our account, or would like a step-by-step tutorial on adding our Google Account, please email us at [email protected] or call 720-515-6010.